Socials
DMs and comments from your business pages, answered before they go cold.
- In every plan
- Connected to every other module
Socials connects Facebook Messenger, Instagram, WhatsApp Business and Telegram and puts their messages and comments in one workspace. Inbox rules sort and answer the routine ones; analytics show how fast you are responding.
What Socials is made of.
In the app: Communications › Socials. These are the pages you will find there.
Inbox
Direct messages across every connected channel.
Comments
Comments on your posts, answered in place.
Inbox Rules
Rules that tag, route or auto-reply to incoming messages.
Analytics
Volume and response times by channel.
Settings
Connected accounts and channel preferences.
On your plan
Socials is part of the omnichannel capability on Pro and Enterprise. Compare plans
What this looks like on a normal day.
The channels customers actually use
Messenger, Instagram, WhatsApp Business and Telegram arrive in one list, each message joined to a CRM record.
- Messenger, Instagram, WhatsApp and Telegram
- Media and attachments rendered in place
- New people can be added to the CRM in one step
Rules for the routine
Answer opening hours, pricing and “do you cover my area?” automatically, and route the rest to the right person.
- Keyword and channel rules
- Auto-replies with a human hand-off
- Everything visible in the Inbox too
Know how you are doing
See response times and volumes by channel, so a slow week is visible before customers notice it.
- Response-time analytics
- Comment and DM volumes
- Per-channel breakdown
Who leans on socials most.
People running it alone
Nothing to configure, nothing to integrate. It works the day you open it.
Teams who keep missing each other
One place everyone can see, so nobody has to ask what happened.
Businesses with clients waiting
Files, updates and invoices your clients can reach without another login you pay for.
You never use this module alone
Everything here is joined to the rest of the workspace, so nothing has to be copied anywhere. And Donna is standing in this room with you — ask her to do the work in it and she will, then tell you what changed.
Have someone walk you through itThe modules this one talks to most.
Communications
Communications
Every conversation — team, email, social and calls — in one place that knows who it is about.
Communications
Inbox
Everything that needs a person — from every channel — in one river of work.
Clients & Business
CRM
Every client, every conversation, every deal — one honest history.
Clients & Business
Ads
Your ad accounts, your business context, one surface instead of four.