Communications
Chat
Direct messages, groups and project conversations for your team — with scheduled sending, disappearing and view-once messages, tags and resolution.
On this page
Chat is for talking to your team: one-to-one direct messages, group conversations, and the conversation attached to each project. It lives at Communications → Chat.
- Plan
- Team chat needs Pro or Enterprise
- Who
- Every member
- Where
- Communications → Chat (
/communications/chat)
Overview and conversations#
- Overview shows active conversations, where you left off, your schedule for today and quick ways to start something: New direct message, Start a group, Schedule meeting (in Calendar) and Ask Donna.
- Conversations is the list itself. Filter it with Mentions, Waiting and Archived (these are filters on the same list, not separate places), or by All, DMs, Groups, Unread, Calls, Pinned, Needs you and by tag.
Project conversations appear here too; they belong to their project. See Project conversation and team.
Sending messages#
Type in the composer and press Enter to send. If you prefer Enter for new lines, turn off Enter sends the message in Chat → Settings — then Ctrl+Enter sends.
You can attach files, and the composer offers extra send modes:
| Send mode | What it does |
|---|---|
| Scheduled send | Send at a later time — in 5 or 30 minutes, in an hour, tonight at 6:00 PM, tomorrow at 9:00 AM, next Monday at 9:00 AM, or a custom time |
| Disappearing message | The message disappears after 30 seconds, 5 or 30 minutes, 1 or 24 hours, or a custom time |
| View once | The recipient can open it once. In the desktop app, the window is hidden from screen capture while it is open. |
Sent messages can be edited, copied and pinned. Deleting offers a short Undo.
Managing a conversation#
From a conversation's menu you can:
- Pin, mute, mark read or unread and tag it.
- Search in chat and see Shared files.
- Export chat.
- For groups: see Members, edit the group and exit it.
- Resolve a conversation, recording a one-line outcome, and reopen it later.
- Archive for everyone or restore for everyone (needs the relevant permission).
Adding and removing people in shared conversations, and deleting a conversation for everyone, are owner-sensitive permissions. See Roles and permissions.
Calls from Chat#
Start an audio or video call from a conversation's header. See Calls and meetings.
Donna in Chat#
Donna does not appear as a conversation in your list. Instead you can call on her inside Chat — tag her, summarise a thread or get a draft. For a full conversation with Donna, use her flyout. See Where to find Donna.
Notifications#
Chat does not keep its own notification settings. Mentions, direct messages and sounds are controlled in Settings → Notifications & sounds, the same as everywhere else. See Notifications.
Automations#
New messages, group messages, direct messages, mentions, replies, attachments and resolved conversations can all start an automation, and an automation can send or forward a chat message. See Triggers.