Bookings
Bookings settings and who sees what
The business time zone, the rules for customer self-service, and the five levels of access to a booking, from Manage Bookings to a shared calendar.
On this page
Most booking rules belong to a booking type, so they are changed there. The Settings page shows how bookings behave across the workspace, who can see what, and where each rule is changed.
Time#
- Business time zone — opening hours and booking times are in this zone; customers see times in their own. Change it in Admin → Organization.
- Your own hours — whether you can be booked. If you can, set your hours in Calendar settings or on Availability. If not, an admin can add you on Resources.
Who sees what#
A booking holds personal details, so what each person sees depends on their access, from most to least:
| Access | What they see and do |
|---|---|
| Manage Bookings | Make, move, approve and cancel bookings; set up hours, types, resources and pages |
| View Bookings | Every booking, with customers’ contact details and history |
| The person booked | Their own bookings: who is coming and what they said, without contact details |
| Finance access | The price and whether it is paid |
| Anyone sharing a calendar | Only that the time is taken, and by which booking type |
By default, Owners and Admins have Manage Bookings, and Managers have View Bookings. Grant either in Admin → Access; see Permissions.
When customers book themselves#
| Rule | How it works |
|---|---|
| Holding a time | A time a customer picks is held for 10 minutes while they finish, then released |
| Their manage link | Everyone who books gets a private link to see, move or cancel it. It stops working 30 days after the booking |
| Changing close to the time | Set per booking type. Your team is never limited |
| Approval | Set per booking type. Otherwise every booking is confirmed straight away |
| Too many attempts | One visitor can hold at most 5 times in 10 minutes, which stops a script from blocking your calendar |
| Who they become | A new customer is added to your contacts. Someone already there is matched only by the same email or phone, never by name |
Manage links are stored only in a form that cannot be read back, so Unobits cannot show you a customer’s link after it is issued.