Troubleshooting
Account and access problems
Cannot sign in, never got the verification code, cannot see a module, or were refused an action — work out which layer of access is stopping you.
On this page
Problems getting into Unobits, and working out what is stopping you once you are in.
I never got the verification code#
When you sign up with an email and password, Unobits sends a 6-digit code and a link, valid for 24 hours.
- Check your spam, junk and promotions folders.
- There is no “resend” button yet. If the code never arrives or has expired, sign up again with the same email.
- Signing up with Google needs no code.
I cannot sign in#
| Symptom | Likely cause | What to do |
|---|---|---|
| Wrong email or password | A typo, or a different sign-in method | If you signed up with Google, use Continue with Google |
| The account is not active | It was never verified | Verify it from the email, or sign up again |
| Asked to choose an organization | You belong to more than one | Pick the one you want; you can switch later |
| Refused although the password is right | Your account has been disabled | Ask your Owner or an Admin to re-enable it |
I forgot my password#
Choose Forgot password? on the sign-in page and enter your email. If the account exists and is active, you get a reset link that works for 60 minutes. You can ask again after a minute.
I was refused something#
Work out which layer is stopping you:
| What you see | Likely cause | Who can fix it |
|---|---|---|
| Module missing from the sidebar | Not added, or no View permission | You (Add-ons), then the Owner or an Admin |
| “Not available on your plan” | Plan | The Owner, in Admin → Billing |
| Page opens, buttons refused | No Manage permission | The Owner or an Admin |
| Refused although you are an Admin | Owner-sensitive permission | The Owner only |
| A record is missing | Record access | The record’s owner |
| Your change “waits for owner approval” | An Admin changed something sensitive | The Owner, in Admin → Owner approvals |
See How access works and the Permissions reference.